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One stop shop for end-to-end eCommerce solutions

 
 
 
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HDS partners with retailers in Australia to make
eCommerce simple and affordable

Home Delivery Services is a 3rd party logistics provider (3PL) for online retailers looking at simple and affordable solutions for warehousing and order fulfilment services. We have a dedicated team of professionals with extensive experience in logistics, operations, online marketing and customer services to cater for various online platforms and your consumer needs.

Independently owned we operate throughout all major city’s in Australia. Our wide range of networks which offer us spacious warehousing facilities, temperature controlled national deliveries, sales and marketing gurus and professional customer services allow us to be a major competitor for businesses looking to outsource their logistical needs.

 
 
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WAREHOUSING

5 Central DC’s
Melbourne, Sydney, Brisbane, Adelaide, Perth


With experienced operations teams covering sites across the country, we offer warehousing for businesses looking to for cost effective storage solutions; from small pallet spaces to large reserve stock holdings. Our primary experience is within food and wine industry. We offer spacious temperature controlled and ambient warehousing to suit a large variety of products for storage and order despatch. We specialise in tailored infrastructure for growing businesses in need for expanding warehousing.

 

ORDER PICK-PACKING AND DESPATCH

Hand pick 500,000+ items per week
Catering to our clients’ specific needs, we offer a premium pick and pack service with state of the art warehouse management systems to suit a diverse range of products. To achieve our competitive prices, our experienced efficiency control team will ensure we implement the most cost effective way to pick, pack and despatch your orders, taking away any unnecessary stress and letting us do the hard work for you.

 
 
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DELIVERY FLEET

40,000+ deliveries per week
200 Refrigerated Vehicles Nationally
External Delivery Networks


Our high quality services don’t just stop as we move out the warehouse and onto the road. Our national fleet of drivers ensure cost effective and timely deliveries direct to your customer’s door step. We cover a vast area of delivery points throughout Australia, whilst offering premium express services and ‘Next Day Delivery’. We achieve competitive delivery costs which help us offer some of the best industry rates around.

CLIENT AND CUSTOMER SERVICES

Australian Based Customer Service Centre
IT Integration & Web Design

 

With our professional customer service teams, no question will be left unanswered. Our national support centre will assist you with any enquiries regarding your online sales. To manage all your consumer queries, we also offer a personalised customer service team to provide your customers with a friendly and prompt enquiries service. 

 
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‘‘Best results we’ve ever had!’’

Operations Manager;
HDS Client Dec 2016

‘‘Great communication and response times’’

Operations Manager;
HDS Client July 2016

 
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Our Reach

Melbourne  •  Sydney  •  Brisbane
Adelaide  •  Perth  • darwin

With 5 Distribution Centre’s covering major cities and regional areas in Australia, and 200 temperature controlled delivery vehicles, our reach achieves affordable solutions throughout areas that would otherwise be unserviceable or would result in high delivery costs.

With state of the art tracking capabilities, you and your consumer will be exited to watch the journey their order goes through from the moment it leaves our warehouse to it being delivered by one of our friendly drivers. We specialise in affordable cool-chain delivery networks to ensure your customers goods are as fresh as they were when they were picked and packed. We can achieve competitive prices and service with Bulk Break, Full Pallet, B2B and Dangerous Goods. Our expert food handlers will ensure premium range of produce reaches your customer with no compromise on quality and freshness.

 
 
 
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CLIENTS & PARTNERSHIP

We pride ourselves on continuing to grow our diverse partnerships at HDS.

From food and wine to homewares and petcare, our flexible network of services can cater to almost any type of industry looking for competitive warehousing and ecommerce solutions.

 
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WAREHOUSING

  • 13 Nation-wide DC’s
  • Drop Ship, pallet in pallet out, pick & pack, full service
  • Temperature Controlled  & Ambient
  • Flexible infrastructure
  • State of the art pick/pack technology
  • Full inventory management
  • CCTV monitored sites, fully secured storage

 

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DESPATCH

  • Guaranteed lead times and delivery windows
  • Nation wide freight services
  • 200 refrigerated delivery fleet
  • Overnight/Express Services Available
  • Temperature controlled/ambient freight services
  • Live order tracking
  • Leverage on existing volumes for competitive prices
  • Returns management
  • Guaranteed quality assurance
  • B2B & B2C solutions
  • Bulk pick/pallet despatch
 
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CUSTOMER SERVICE

  • Client and customer services
  • Tailored customer service team
  • Office space available
  • Live order tracking and customer notifications
  • Last minute order customisation
  • Order prioritisation
  • Australian Based Call Centre
  • Webchat
  • SMS & Email Communication
 
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Contact Us

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